At Lévora, we take pride in delivering premium-quality products and thoughtful gifting experiences. If you are not fully satisfied with your purchase, we’re here to assist—within our clearly defined policies.

🗓 Return & Exchange Window

You may request a return or exchange within 4 working days from the date of delivery.

✅ Eligibility Criteria

To qualify for a return or exchange:

• The item must be unused, unopened, and in the same condition as received.
• The item must be in its original packaging.
• A valid receipt or proof of purchase is required.

❌ Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges on:

• Perishable goods, including chocolates and food items.
• Customized gift boxes or personalized items.
• Discounted or promotional items.

💳 Refund Options

If your return is approved, you may choose:

• A refund to your original payment method, or
• A Lévora voucher for future purchases.

Refunds are processed within 5–7 working days after item inspection.

🚚 Return Shipping

If your order arrived damaged, defective, or incorrect, Lévora will bear the return shipping cost.

In all other cases, return shipping is the customer’s responsibility and is non-refundable.

🔄 Exchanges

We only replace items if they are damaged or defective upon delivery. This excludes all perishable and food-related items.

For any concerns or to initiate a return, please contact us at:

📩 support@levora.lk

🏢 44/28, Solomon’s Avenue, Pamankada, Colombo 6, Sri Lanka