Lévora – Every Gesture Matters
Welcome to Lévora (“we”, “our”, “us”). By accessing or using our website, placing an order, or interacting with our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. General
Lévora is an online gifting brand operating in Sri Lanka. These Terms apply to all users of the website, including browsers, customers, and contributors of content.
We reserve the right to update, modify, or replace any part of these Terms at any time. Continued use of the website constitutes acceptance of those changes.
2. Products & Services
- All products displayed on the website are subject to availability.
- Product images are for representation purposes only. Actual colors, packaging, or arrangements may slightly vary.
- We reserve the right to discontinue or change any product without prior notice.
3. Pricing
- All prices are displayed in Sri Lankan Rupees (LKR) unless stated otherwise.
- Prices may change without prior notice.
- Any promotional offers are valid only for the specified period.
4. Orders & Payments
- Orders are confirmed only after successful payment or payment verification.
- We reserve the right to refuse or cancel any order due to stock issues, pricing errors, or suspicious activity.
- In case of order cancellation after payment, refunds (if applicable) will be processed based on our refund policy.
5. Delivery
- Delivery timelines are estimated and may vary due to weather, traffic, courier delays, or unforeseen circumstances.
- Lévora is not responsible for delays caused by incorrect delivery information provided by the customer.
- Same-day or special deliveries are subject to availability and confirmation.
6. Returns & Refunds
- Please reffer the return and reffund policy page.
7. Intellectual Property
All content on this website including logos, images, text, designs, and branding is the exclusive property of Lévora and may not be copied, reproduced, or used without written permission.
8. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Submit false or misleading information
- Attempt to damage, hack, or misuse the website
Violation of these terms may result in immediate termination of access.
9. Limitation of Liability
Lévora shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
10. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of Sri Lanka.
11. Contact Information
For any questions regarding these Terms, please contact us via the details provided on our website.
PRIVACY POLICY
Lévora – Every Gesture Matters
At Lévora, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We may collect the following information when you use our website or services:
- Name
- Phone number
- Email address
- Delivery address
- Payment-related information (processed securely via third-party providers)
- Order history
- Messages or inquiries sent to us
2. How We Use Your Information
Your information is used to:
- Process and fulfill orders
- Arrange deliveries
- Communicate order updates
- Respond to inquiries and support requests
- Improve our services and customer experience
- Send promotional messages (only if you opt-in)
3. Data Protection
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.
Sensitive payment details are never stored on our servers and are handled securely by trusted third-party payment gateways.
4. Sharing of Information
We do not sell or trade your personal data.
Information may be shared only with:
- Delivery partners (for order fulfillment)
- Payment gateways (for transaction processing)
- Legal authorities if required by law
5. Cookies
Our website may use cookies to enhance your browsing experience, analyze website traffic, and improve functionality. You may disable cookies in your browser settings if you prefer.
6. Third-Party Links
Our website may contain links to third-party websites. Lévora is not responsible for the privacy practices or content of those external sites.
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent for marketing communications at any time
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us through the details provided on our website.